Effective Date: 10/04/2025
Last Updated: 10/04/2025

At Smart Ink Store, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy, this Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

By placing an order with us, you agree to the terms stated below.

1. Eligibility for Returns

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.
  
  
• The return must be initiated within 7 days from the delivery date.
  
  
• Proof of purchase (order confirmation, receipt, or invoice) is required.
  
  

2. Non-Returnable Items

Certain items cannot be returned, including:

• Opened or used ink cartridges, toners, and consumables.
  
  
• Products not purchased directly from Smart Ink Store.
  
  
• Clearance or final sale items (marked “Non-Returnable”).
  
  
• Damaged items caused by improper use, installation, or negligence.
  
  

3. Damaged or Defective Products

If you receive a product that is damaged or defective:

• Please notify us within 7 days of delivery.
  
  
• We may request photos or videos of the issue for verification.
  
  
• Once confirmed, we will arrange for a replacement or refund at no extra cost to you.
  
  

4. Return Process

1. Contact Us: Email us at support@smartinkstore.com with your order number and reason for return.
   
   
2. Approval: Our support team will review and provide return instructions if eligible.
   
   
3. Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective product).
   
   
4. Inspection: Once the returned item is received, it will be inspected before a refund or replacement is processed.
   
   

5. Refunds

• Approved refunds will be issued to your original payment method.
  
  
• Refund processing may take 5–10 business days depending on your bank or payment provider.
  
  
• Shipping and handling charges are non-refundable, unless the return is due to our error.
  
  

6. Exchanges

In some cases, we may allow an exchange for the same product (if defective) or a product of equal value. Please contact us to discuss exchange eligibility.

7. Cancellations

• Orders may be canceled before they are shipped.
  
  
• Once an order has been dispatched, it must follow the return process outlined above.
  
  

8. Third-Party Brand Disclaimer

• Smart Ink Store is an independent reseller and is not affiliated with any printer brand or manufacturer unless explicitly stated.
  
  
• All brand names, logos, and trademarks are the property of their respective owners and are used for representation purposes only.
  
  
• Product warranties (if provided) are subject to the respective manufacturer’s policies.
  
  

9. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to our customer care team:

📧 Email: support@smartinkstore.com
📞 Phone: +1 (XXX) XXX-XXXX
📍 Mailing Address: 304 Livingstone Ct NW, Edmonton, AB T6R 2T1